General Information:
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Dates of Stay:
Room Number:
Were you here for:
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How did you hear about us?
How would you rate our hotel?
Front Desk Services:
Excellent
Good
Average
Fair
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Check-In speed / efficiency
Check-out speed / efficiency
Reservations handling
Bellstaff assistance
Overall courtesy & friendliness
Additional Comments:
Housekeeping Services:
Excellent
Good
Average
Fair
Poor
No Comment
Cleanliness of room upon first entry
Cleanliness & services during your stay
Guest supplies & amenities
Housekeeping Staff courtesy & efficiency
Additional Comments:
Room Accommodations:
Excellent
Good
Average
Fair
Poor
No Comment
General condition/quality of room
Room temperature control
In-room amenities
Décor of your room
Additional Comments:
Dining:
Breakfast:
Excellent
Good
Average
Fair
Poor
No Comment
Quality of food & beverages
Quality of friendly services
Ambiance & environment
Variety of choices
Overall value for price
Lunch:
Excellent
Good
Average
Fair
Poor
No Comment
Quality of food & beverages
Quality of friendly services
Ambiance & environment
Variety of choices
Overall value for price
Dinner:
Excellent
Good
Average
Fair
Poor
No Comment
Quality of food & beverages
Quality of friendly services
Ambiance & environment
Variety of choices
Overall value for price
Cocktails:
Excellent
Good
Average
Fair
Poor
No Comment
Quality of food & beverages
Quality of friendly services
Ambiance & environment
Variety of choices
Overall value for price
Additional Comments:
Room Service:
Excellent
Good
Average
Fair
Poor
No Comment
Promptness of service
Quality of food & beverages
Variety of choices
Overall value for price
Additional Comments:
Overall Experience:
Do prices you paid reflect the values of accommodations & services provided?
Did you report any problems during your stay?
If so, were they resolved to your satisfaction?
Have you stayed with us before?
Would you stay with us again?
Would you recommend us to family & friends & assocaiates?
May we share your comments anonymously to our website visitors?
May we add you to our email newsletter list for monthly offers & specials?
Did any employee(s) enhance your stay?
Suggestions to continue to improve our hotel:
Additional Comments:
May we contact your associate(s) regarding our Preferred Corporate Rate Program or any relevant Grafton on Sunset specials & offers?
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